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When the menu opens, click on the Advanced Settings link near the right bottom of the window. Great! Monitor refresh rate stuck at 59 Hz I have read and understood the reasons behind windows rounding the screen refresh rate down to 59 Hz, but the problem is that some programs, including several games, instantly crash on start up because they will not accept a screen refresh rate that is listed below 60 Hz, even though the actual refresh rate of 59.94 Hz is acceptable. As it turns out, it is not a problem at all. I do not respond when I set the screen adapter properties of Windows to 60Hz in 2560x1440, and 59Hz is returning.

it becomes much choppier. to look there until my dad saw your post so thank you :), Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary How satisfied are you with this response? Certain monitors report a TV-compatibility timing of 59.94Hz. Right-click the desktop of the PC and select Screen Resolution from the menu. This thread is locked. Save my name, email, and website in this browser for the next time I comment. Please click on the following link to open the newsletter signup page: Ghacks Newsletter Sign up. It has since then become one of the most popular tech news sites on the Internet with five authors and regular contributions from freelance writers. Microsoft global customer service number. Please be assured that we would do our best to assist you. Specifically, this behavior occurs on monitors that report a TV-compatible Thanks for marking this as the answer. You can follow the question or vote as helpful, but you cannot reply to this thread. Microsoft Agent or The Dell Alienware M17x suffers from this issue as well and it’s nice to have it finally explained. Specifically, when changing the screen refresh rate from 59Hz to 60Hz, the screen display becomes much smoother, and when it automatically reverts to 59Hz from 60Hz, My HP w2408w computer monitor was displaying a refresh rate of 59 Hertz ever since it was connected to a computer system running Windows 7. I'm running a dual-display setup on Win7 Pro SP1 x64 with a ATI FireGL V5600, Acer X223W, and ViewSonic VA1926w. I would suggest you to refer this Microsoft KB article which discuss about the On a computer that is running Windows 7, you cannot change the Screen refresh rate for certain monitors. The 60Hz setting maintains compatibility for applications that expect 60Hz. Windows on the other hand uses a refresh rate of 59.94Hz regardless of what the monitor reports but will use 60Hz for applications that expect the frequency. Therefore, Windows 7 exposes two frequencies, 59Hz and 60Hz, for every resolution that is supported at that timing. Applying the changes and going back to the menu reveals that the screen refresh rate is still stuck at 59 Hertz. The problem is not a problem as pointed out by Microsoft points on the company's knowledgebase. Microsoft global customer service number. It basically means that Windows will always use a refresh rate of 59.94Hz regardless of the value that is shown in the screen refresh rate settings. This refresh rate can be selected but it will not stick. That doesn't matter because I can't look at anything less than 75.

official listed below 60 Hz, even though the actual refresh rate of 59.94 Hz is acceptable. technical support services. Thanks for marking this as the answer. You can help protect yourself from scammers by verifying that the contact is a In Windows 7, when a user selects 60Hz, the OS stores a value of 59.94Hz. Hi, I am using Dell U2515H monitor and GTX1070 video card with mDP cable. Applying the changes and going back to the menu reveals … I have read and understood the reasons behind windows rounding the screen refresh rate down to 59 Hz, but the problem is that some programs, including several games, instantly crash on start up because they will not accept a screen refresh rate that is Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Interesting except, my Windows 7 Pro always shows 60 Hertz. You can help protect yourself from scammers by verifying that the contact is a, official A click on the pulldown menu reveals the 60 Hertz setting. However, does anyone know if this effects the performance of any games for example? Specifically, when changing the screen refresh rate from 59Hz to 60Hz, the screen display becomes much smoother, and when it automatically reverts to 59Hz from 60Hz, it becomes much choppier. The user guide for the Acer X223W verifies that the monitor operates at a 60Hz refresh rate (specifically, a maximum resolution of 1600x1050 @60Hz). technical support services. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I'm been having a problem where the screen refresh rate on the Acer monitor automatically reverts to 59Hz from 60Hz and in turn causes a noticeable official Copyright SOFTONIC INTERNATIONAL S.A. © 2005- 2020 - All rights reserved. If you have further questions feel free to reply, we would be glad to assist. Microsoft global customer service number, ATI FireGL™, FirePro™, and FireMV™ Unified Driver Version for Windows 7 (64 bit). He is passionate about all things tech and knows the Internet and computers like the back of his hand. Martin Brinkmann is a journalist from Germany who founded Ghacks Technology News Back in 2005. 59 Hertz is the reported screen refresh rate of the computer monitor. The 60 Hertz option was available in the adapter's display settings but it was never saved when I selected the option there as the value would always return to 59 Hertz instead. Ghacks is a technology news blog that was founded in 2005 by Martin Brinkmann. There is, as aforementioned, a noticeable change in performance between 59Hz and 60Hz.

A click on the pulldown menu reveals the 60 Hertz setting. Switch to the Monitor tab. Protect Yourself From Tech Support Scams You may have to contact Acer for further assistance. Taomyn, no it does not affect performance as Windows always uses the 58,94Hz regardless of the monitor’s reporting of 60Hz or 59,94Hz (which is shown as 59Hz), I have the same monitor and was wondering about this….Thanks.
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timing of 59.94Hz, but not 60Hz. It is not the traditional rounding issue where a 59.94Hz refresh rate is displayed as 59Hz: Moreover, when the Acer screen begins to stutter, it is possible to temporarily rectify the issue by opening the Advanced options dialog in Screen Resolution (if said dialog was closed) or closing said dialog (if said dialog was open). Right-click the windows desktop, and then click Personalize. You can follow the question or vote as helpful, but you cannot reply to this thread. But let us start at the beginning to see how the refresh rate is changed in Windows 7. In the case that you're changing the screen refresh rate from 59 to 60 Hertz, but the refresh rate reverts to 59 Hertz, this is an expected behavior, and no additional action is required. 59 Hertz is the reported screen refresh rate of the computer monitor. Is there anything I can do? Is there … decline in performance when running any graphics-intensive application - specifically that the images themselves are fine, but the screen refreshes in a rather "choppy" fashion. Microsoft Employee and that the phone number is an Thank you for posting in Microsoft Community Forum. I’m using Windows 7 Pro with Fujitsu Siemens 26″ (high quality) (here menus working properly) & BenQ 24″ (medium quality) (this one has the problem) lcd monitors. Microsoft Agent or

Unfortunately, had you more thoroughly read my post, I have already specified that my Acer monitor does not operate on a refresh rate of 59.94Hz and that there is a, Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary

However, 59Hz is shown in the Screen refresh rate in Control Panel, even though the user selected 60Hz. This thread is locked. http://support.acer.com/us/en/default.aspx.

I'm running Windows 7 with a dual monitor setup... my 19'' Acer works fine at 75Hz. In my 4 years old Laptop, this always work in 61Hz, the video properties say 60Hz but when really work a 61.5Hz, in Windows, in Linux this work a 75hz, really weird a a little stubborn when I want to see really smooth playback. Acer updated to the latest available on their, ViewSonic updated to the list in the Windows Driver Database. If you search on the Internet for the 59 Hertz problem, you come upon many users and websites that report the same problem. You can help protect yourself from scammers by verifying that the contact is a, official This opens a new window. This refresh rate can be selected but it will not stick.